Privacy Policy

Legal Disclaimer

1. GENERAL DISCLAIMER

By engaging Yakima Shine Co, LLC (“the Company,” “we,” “our,” or “us”) for any detailing, ceramic coating, paint protection film (PPF), paint correction, interior restoration, or related automotive care service, the client (“you” or “client”) acknowledges and agrees to the terms, conditions, limitations, and disclaimers set forth in this document. This disclaimer applies to all services rendered by the Company, whether performed at our facility, a mobile location, or any other site.

This document does not constitute legal advice and is intended solely to inform clients of the Company’s policies, limitations of liability, and service expectations. Clients are encouraged to seek independent legal counsel if they have questions regarding any provision herein.

2. ASSUMPTION OF RISK & PRE-EXISTING CONDITIONS

Yakima Shine Co, LLC exercises the highest standard of care when handling all vehicles. However, detailing services inherently involve physical contact with a vehicle’s surfaces, and certain pre-existing conditions may become more visible or may be affected during the detailing process. By authorizing services, the client acknowledges and assumes the risk associated with, but not limited to, the following:

Pre-existing paint defects including swirl marks, scratches, oxidation, clear coat failure, chips, or peeling that may become more apparent after washing, decontamination, or paint correction.
Aftermarket modifications such as wraps, tinting, decals, plasti-dip, non-OEM paint, or aftermarket clear bra that may react unpredictably to cleaning agents or mechanical processes.
Prior body work, touch-up paint, or repainting of panels that may not withstand standard correction or polishing procedures.
Worn, cracked, or deteriorated trim, rubber seals, moldings, emblems, and antenna components that may loosen or detach during routine washing or dressing.
Interior materials including leather, vinyl, suede, Alcantara, and fabric that are already compromised by age, sun damage, staining, or wear.
Mechanical or electrical components (e.g., power windows, locks, convertible tops, sensors) that are in a state of partial failure and may be triggered during service.

3. LIMITATION OF LIABILITY

To the maximum extent permitted by the laws of the State of Washington, Yakima Shine Co, LLC, its owners, members, managers, employees, agents, contractors, and affiliates shall not be held liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with the services provided, including but not limited to:

Damage to pre-existing conditions as described in Section 2 above.
Any cosmetic changes in appearance that result from the proper removal of contaminants, waxes, sealants, or coatings that previously masked imperfections.
Loss of use, loss of profit, diminution of value, or any other economic loss resulting from claimed damage.
Damage caused by undisclosed prior repairs, aftermarket installations, or concealed defects.

In no event shall the total aggregate liability of the Company for all claims related to a single service appointment exceed the total amount paid by the client for that specific service.

4. VEHICLE INSPECTION & DOCUMENTATION

The Company reserves the right to perform a pre-service inspection of all vehicles and to document pre-existing damage, defects, or conditions through photography, video, or written notation. Clients will be advised of any notable conditions discovered during inspection. By leaving a vehicle in the Company’s care, the client consents to this inspection and documentation process.

Clients are strongly encouraged to disclose all known issues, prior repairs, aftermarket modifications, and areas of concern before service begins. Failure to disclose relevant information may limit or waive any claims against the Company related to such undisclosed conditions.

5. CERAMIC COATINGS, PPF & PROTECTIVE TREATMENTS

Ceramic coatings, paint protection films, and other protective treatments are applied according to manufacturer specifications and industry best practices. The client acknowledges and agrees to the following:

Coatings and films are not a guarantee against all damage. They do not make a vehicle scratch-proof, chip-proof, or impervious to environmental hazards, chemical etching, bird droppings, tree sap, or UV degradation.
Product warranties, if any, are provided by the product manufacturer and are subject to the manufacturer’s terms and conditions. Yakima Shine Co, LLC does not independently warrant third-party products beyond the scope of proper application.
Coating and film longevity and performance depend on proper client maintenance, including adherence to recommended wash methods, avoidance of automated car washes, and compliance with any care instructions provided.
Curing times, environmental conditions, and surface preparation requirements must be followed. The Company is not liable for coating or film failure caused by client actions during the curing period.

6. PERSONAL PROPERTY & VEHICLE CONTENTS

The Company is not responsible for personal property left inside or on the vehicle, including but not limited to electronics, cash, jewelry, documents, firearms, tools, aftermarket accessories, or any other items of value. Clients are advised to remove all personal belongings and valuables from the vehicle prior to service. Any items found during service will be set aside and returned; however, the Company assumes no liability for loss, theft, or damage to personal property.

7. PAYMENT TERMS & CANCELLATION POLICY

Payment is due in full upon completion of services unless otherwise arranged in writing. The Company accepts forms of payment as specified at the time of booking. Deposits, when required, are non-refundable unless the Company cancels the appointment. Clients who cancel with less than 24 hours’ notice or fail to appear for a scheduled appointment may be subject to a cancellation fee equal to the deposit amount or a percentage of the quoted service price, as determined by the Company.

The Company reserves the right to cease work and demand payment for services already rendered if the client becomes uncooperative, abusive, or violates the terms of this agreement.

8. INDEMNIFICATION

The client agrees to indemnify, defend, and hold harmless Yakima Shine Co, LLC, its members, managers, officers, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorney’s fees) arising out of or related to: (a) the client’s breach of any term in this disclaimer; (b) the client’s failure to disclose pre-existing conditions or modifications; (c) any third-party claims related to the vehicle or services performed; or (d) the client’s negligence or willful misconduct.

9. DISPUTE RESOLUTION & GOVERNING LAW

This disclaimer and any disputes arising from or relating to the services provided by Yakima Shine Co, LLC shall be governed by and construed in accordance with the laws of the State of Washington, without regard to its conflict of law provisions. Any claim or dispute shall first be submitted to good-faith mediation in Yakima County, Washington. If mediation fails, the parties agree to submit to binding arbitration in Yakima County, Washington, in accordance with the rules of the American Arbitration Association. The prevailing party in any arbitration or litigation shall be entitled to recover its reasonable attorney’s fees and costs.

The client waives any right to participate in a class action lawsuit or class-wide arbitration against the Company.

10. WAIVER & RELEASE OF LIABILITY

By authorizing any service, the client voluntarily waives, releases, and forever discharges Yakima Shine Co, LLC, its owners, members, managers, employees, agents, and contractors from any and all claims, demands, causes of action, or liability of any kind, whether known or unknown, arising out of or in connection with the services provided, except in cases of gross negligence or willful misconduct by the Company.

11. FORCE MAJEURE

The Company shall not be liable for any delay or failure to perform services due to circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, extreme weather, pandemics, government actions, supply chain disruptions, equipment failure, power outages, or other unforeseeable events.

12. MODIFICATION, SEVERABILITY & ENTIRE AGREEMENT

The Company reserves the right to modify, update, or amend this disclaimer at any time without prior notice. The most current version will be made available to clients upon request and at the time of service. If any provision of this disclaimer is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such finding shall not affect the validity or enforceability of the remaining provisions, which shall continue in full force and effect.

This disclaimer, together with any signed service agreement or work order, constitutes the entire agreement between the client and Yakima Shine Co, LLC with respect to the subject matter herein and supersedes all prior or contemporaneous oral or written communications, representations, or agreements.

13. CONSENT TO PHOTOGRAPHY & MARKETING USE

Unless the client opts out in writing prior to the commencement of service, the client grants Yakima Shine Co, LLC a non-exclusive, royalty-free, perpetual license to photograph, video record, and use images of the client’s vehicle for marketing, advertising, social media, portfolio, and promotional purposes. No personally identifiable information, including license plate numbers, will be published without the client’s explicit written consent.

14. ENVIRONMENTAL & REGULATORY COMPLIANCE

Yakima Shine Co, LLC complies with all applicable local, state, and federal environmental regulations regarding water usage, chemical disposal, and waste management. Clients are advised that water reclamation practices, biodegradable products, and responsible chemical handling are integral to our operations.

1. INTRODUCTION

Yakima Shine Co, LLC (“the Company,” “we,” “our,” or “us”) is committed to protecting the privacy and personal information of our website visitors, clients, and prospective clients. This Privacy Policy describes how we collect, use, store, share, and protect your personal information when you visit our website, use our online services, communicate with us digitally, or engage our detailing services.

By accessing or using our website, submitting any form, booking a service online, or otherwise providing your information to us, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein. If you do not agree with this Privacy Policy, please discontinue use of our website and digital services immediately.

2. INFORMATION WE COLLECT

We collect information you provide directly, information collected automatically through your use of our website, and information obtained from third-party sources. The categories of information we collect are outlined below.

2.1 Information You Provide Directly

Full name, phone number, email address, and mailing address when you book an appointment, request a quote, or fill out a contact form.
Vehicle information including year, make, model, VIN, color, and license plate number when scheduling services.
Payment and billing information such as credit or debit card numbers, billing address, and transaction details processed through our third-party payment processors.
Communications content including messages sent through our website contact forms, email correspondence, text messages, and live chat interactions.
Account credentials if we offer an online account or loyalty program in the future.
Photographs or images of your vehicle that you upload or submit through our website or digital communications.
Reviews, testimonials, or feedback you voluntarily submit.

2.2 Information Collected Automatically

Device and browser information including IP address, browser type and version, operating system, device type, screen resolution, and unique device identifiers.
Usage data such as pages visited, time spent on pages, links clicked, referring and exit URLs, and navigation patterns throughout the website.
Location data derived from your IP address or, with your consent, more precise geolocation data from your mobile device.
Cookies, pixels, web beacons, and similar tracking technologies as described in Section 7 of this policy.

2.3 Information from Third Parties

Analytics providers such as Google Analytics that provide aggregated website usage statistics.
Social media platforms when you interact with our pages or use social login features.
Advertising partners who may share information about your interactions with our ads on other platforms.
Public databases and business directories for verification or marketing purposes.

Data Category

Examples

Purpose

Identity Data

Name, phone, email, address

Service booking, communication

Vehicle Data

Year, make, model, VIN, plates

Service records, warranty tracking

Financial Data

Card info, billing address

Payment processing

Technical Data

IP, browser, device info

Website optimization, security

Usage Data

Pages visited, navigation paths

Analytics, user experience

Marketing Data

Preferences, ad interactions

Targeted advertising, promotions

3. HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

To provide, manage, and fulfill the detailing services you request, including scheduling appointments, sending confirmations, providing service updates, and processing payments.
To communicate with you regarding your inquiries, quotes, bookings, service status, and follow-up satisfaction surveys.
To send marketing communications, promotions, special offers, and newsletters, subject to your right to opt out at any time.
To improve, personalize, and optimize our website, services, and customer experience through analytics and usage data.
To detect, prevent, and address fraud, unauthorized access, security threats, and technical issues.
To comply with applicable legal obligations, enforce our terms of service, and protect our legal rights.
To administer contests, loyalty programs, referral programs, or special promotions.
To create aggregated, anonymized, or de-identified data for business analytics and research that cannot reasonably be used to identify you.

4. HOW WE SHARE YOUR INFORMATION

We do not sell your personal information. We may share your information with the following categories of third parties for legitimate business purposes:

Service Providers: Third-party vendors who perform services on our behalf, including payment processors, email service providers, website hosting companies, scheduling platforms, customer relationship management (CRM) systems, and analytics providers. These providers are contractually obligated to use your information only for the purposes of providing services to us.

Business Partners: Product manufacturers or distributors whose coatings, films, or products are applied to your vehicle, solely for warranty registration and support purposes, and only with your knowledge.

Legal & Compliance: Law enforcement agencies, courts, regulators, or other governmental authorities when required by law, legal process, or governmental request, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others, investigate fraud, or respond to a government request.

Business Transfers: In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you via email or prominent notice on our website of any change in ownership or uses of your personal information.

With Your Consent: We may share your information with other third parties when you have given us your explicit consent to do so.

5. DATA RETENTION

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. Specific retention periods are determined based on the nature of the data and the purposes for which it is processed:

Client contact and service records: retained for a minimum of five (5) years from the date of last service to support warranty claims and service history.
Payment and transaction records: retained as required by applicable tax and accounting laws, typically seven (7) years.
Website usage and analytics data: retained in anonymized or aggregated form indefinitely; identifiable data retained for up to twenty-four (24) months.
Marketing communication preferences: retained until you withdraw consent or request deletion.
Communications and correspondence: retained for up to three (3) years unless a longer retention period is required for legal or dispute resolution purposes.

When personal information is no longer needed, we will securely delete or anonymize it in accordance with our data disposal procedures.

6. DATA SECURITY

We implement reasonable and appropriate administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, destruction, or loss. These measures include, but are not limited to:

Encryption of sensitive data in transit using SSL/TLS protocols (HTTPS).
Secure storage of payment information through PCI-DSS compliant third-party payment processors. We do not store full credit card numbers on our systems.
Access controls limiting employee and contractor access to personal information on a need-to-know basis.
Regular security assessments, software updates, and monitoring of our systems for vulnerabilities.
Employee training on data privacy and security best practices.

While we strive to protect your personal information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security, and you provide your information at your own risk. In the event of a data breach affecting your personal information, we will notify you and the appropriate authorities as required by applicable law.

7. COOKIES & TRACKING TECHNOLOGIES

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver relevant content and advertising. A cookie is a small text file placed on your device by a web server.

Types of Cookies We Use

Essential Cookies: Required for the website to function properly, including session management, security, and accessibility. These cannot be disabled.

Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymized usage data (e.g., Google Analytics). These cookies track page views, session duration, and traffic sources.

Functional Cookies: Remember your preferences and settings, such as language, region, or previously entered information, to provide a personalized experience.

Marketing/Advertising Cookies: Used by us and our advertising partners to deliver targeted ads, measure ad performance, and build audience profiles. These may track your activity across multiple websites.

Managing Cookies

You can manage or disable cookies through your browser settings. Most browsers allow you to block or delete cookies, but doing so may affect the functionality of our website. You may also opt out of targeted advertising through the Digital Advertising Alliance (DAA) at optout.aboutads.info or the Network Advertising Initiative (NAI) at optout.networkadvertising.org.

Do Not Track Signals

Our website does not currently respond to “Do Not Track” (DNT) browser signals due to the lack of a uniform industry standard. We will update this policy if a standard is adopted in the future.

8. YOUR RIGHTS & CHOICES

Depending on your jurisdiction, you may have certain rights regarding your personal information. While the Washington My Health My Data Act and other state-specific privacy laws may apply, we extend the following rights to all of our clients and website visitors as a matter of best practice:

Right to Know: You may request information about the categories and specific pieces of personal information we have collected about you, the sources of that information, the purposes for collection, and the categories of third parties with whom we share it.

Right to Access: You may request a copy of the personal information we hold about you in a commonly used, machine-readable format.

Right to Correction: You may request that we correct inaccurate or incomplete personal information.

Right to Deletion: You may request that we delete your personal information, subject to certain legal exceptions (e.g., information required for tax compliance or active warranty obligations).

Right to Opt Out of Marketing: You may opt out of receiving marketing communications at any time by clicking the “unsubscribe” link in our emails, replying STOP to text messages, or contacting us directly.

Right to Restrict Processing: You may request that we limit how we use your personal information under certain circumstances.

Right to Non-Discrimination: We will not discriminate against you for exercising any of these privacy rights.

To exercise any of these rights, please contact us using the information provided in Section 13. We will respond to verifiable requests within thirty (30) days. We may need to verify your identity before processing your request.

9. THIRD-PARTY LINKS & SERVICES

Our website may contain links to third-party websites, platforms, or services that are not owned or controlled by Yakima Shine Co, LLC. These include, but are not limited to, social media platforms, review sites, payment processors, and scheduling tools. We are not responsible for the privacy practices, content, or security of any third-party website or service. We encourage you to review the privacy policies of any third-party site you visit through links on our website.

10. CHILDREN’S PRIVACY

Our website and services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children under 16. If we become aware that we have inadvertently collected personal information from a child under 16, we will take prompt steps to delete that information. If you believe we have collected information from a child, please contact us immediately using the information in Section 13.

11. STATE-SPECIFIC PRIVACY DISCLOSURES

Washington State Residents

Washington residents may have additional rights under the Washington My Health My Data Act (if health-related data is collected) and other applicable state laws. We comply with all applicable Washington State privacy regulations. Washington residents may contact us to exercise their rights as described in Section 8.

California Residents (CCPA/CPRA)

If we serve California residents, they may have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), including the right to know, delete, correct, and opt out of the sale or sharing of personal information. We do not sell personal information. California residents may submit requests by contacting us at the information in Section 13.

Other State Privacy Laws

Residents of states with comprehensive privacy legislation (including but not limited to Virginia, Colorado, Connecticut, Utah, Texas, Oregon, Montana, and others) may have additional rights. We will honor verifiable requests consistent with applicable law.

12. CHANGES TO THIS PRIVACY POLICY

We reserve the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the “Last Revised” date at the top of this document and, where appropriate, provide additional notice through our website, email, or other communication channels. Your continued use of our website or services after the posting of changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this policy periodically.

13. CONTACT INFORMATION

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, or if you wish to exercise any of your privacy rights, please contact us at:

Company:

Yakima Shine Co, LLC

Email:

admin@yakimashine.com

Phone:

509-902-2460