Accessibility Statement

This statement was last updated on April 14, 2026.

1. OUR COMMITMENT TO ACCESSIBILITY

Yakima Shine Co, LLC (“the Company,” “we,” “our,” or “us”) is committed to ensuring that our website, digital services, and physical location are accessible to all individuals, including those with disabilities. We believe that every client and prospective client deserves a seamless, dignified, and equitable experience when interacting with our brand—whether browsing our website, scheduling a service, communicating with our team, or visiting our facility.

We strive to provide an inclusive digital and physical environment that conforms to applicable accessibility standards and continually work to improve the usability and accessibility of our services for everyone.

2. ACCESSIBILITY STANDARDS

Our website accessibility efforts are guided by the following recognized standards and guidelines:

Web Content Accessibility Guidelines (WCAG) 2.1: We aim to conform to WCAG 2.1 Level AA, the internationally recognized standard published by the World Wide Web Consortium (W3C) Web Accessibility Initiative (WAI). WCAG 2.1 Level AA addresses the most common accessibility barriers for users with visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities.

Americans with Disabilities Act (ADA): We are committed to compliance with Title III of the Americans with Disabilities Act, which requires that places of public accommodation—including websites and physical business locations—be accessible to individuals with disabilities.

Washington State Law Against Discrimination (WLAD): We comply with the Washington Law Against Discrimination (RCW 49.60), which prohibits discrimination in places of public accommodation on the basis of disability, among other protected characteristics.

Section 508 of the Rehabilitation Act: Although Section 508 primarily applies to federal agencies, we use its technical standards as an additional reference point for ensuring our digital content is accessible.

3. WEBSITE ACCESSIBILITY FEATURES

We have implemented or are actively working to implement the following accessibility features throughout our website:

3.1 Perceivable Content

Alternative text descriptions on all meaningful images, graphics, and icons so that screen readers can convey visual content to users who are blind or have low vision.
Sufficient color contrast ratios between text and background colors, meeting or exceeding WCAG 2.1 AA minimum contrast requirements (4.5:1 for normal text, 3:1 for large text).
Scalable text and responsive design that allows content to be resized up to 200% without loss of content or functionality.
Captions and transcripts for video and audio content, where applicable, to assist users who are deaf or hard of hearing.
Clear and consistent visual hierarchy using proper heading structure (H1 through H6) to support screen reader navigation.
Avoidance of content that flashes more than three times per second, which can trigger seizures in individuals with photosensitive epilepsy.

3.2 Operable Interface

Full keyboard navigability allowing all interactive elements—including menus, forms, buttons, and links—to be accessed and operated using a keyboard alone, without requiring a mouse.
Visible focus indicators on all interactive elements so keyboard users can track their position on the page.
Skip navigation links enabling users to bypass repetitive content and jump directly to main content areas.
Adequate time allowances for users to read and interact with content; no automatic timeouts that cannot be extended or disabled.
Touch target sizes of at least 44 x 44 CSS pixels for mobile users, accommodating users with motor impairments.

3.3 Understandable Content

Clear, plain language throughout the website, avoiding unnecessary jargon and using simple sentence structures where possible.
Consistent navigation patterns and page layouts across all pages to reduce cognitive load.
Descriptive and meaningful link text (avoiding generic phrases such as “click here”) so users understand the purpose of each link.
Visible form labels, clear error messages, and input assistance on all forms to guide users through the booking and contact processes.
Language attributes declared in the HTML to enable screen readers to use correct pronunciation.

3.4 Robust Technical Foundation

Semantic HTML markup ensuring that content is properly structured and interpretable by assistive technologies.
ARIA (Accessible Rich Internet Applications) attributes used where necessary to enhance the accessibility of dynamic content and custom interface components.
Cross-browser and cross-device compatibility testing to ensure consistent accessibility across major browsers (Chrome, Firefox, Safari, Edge) and devices (desktop, tablet, mobile).
Regular automated and manual accessibility testing using industry-standard tools and evaluation methods.

4. CURRENT CONFORMANCE STATUS

The following table summarizes our current conformance status across the four WCAG 2.1 principles. We continuously evaluate and improve our conformance level.

WCAG Principle

Description

Target Level

Status

Perceivable

Content presentable in ways users can perceive

Level AA

In Progress

Operable

Interface navigable and operable by all users

Level AA

In Progress

Understandable

Content and operation are understandable

Level AA

In Progress

Robust

Content interpretable by assistive technologies

Level AA

In Progress

Note: “In Progress” indicates that we are actively implementing and testing features to achieve full conformance. We update this status as improvements are completed and verified.

5. PHYSICAL LOCATION ACCESSIBILITY

In addition to our digital accessibility efforts, Yakima Shine Co, LLC is committed to ensuring that our physical service location is welcoming and accessible to all clients. Our facility accommodations include or aim to include:

ADA-compliant parking spaces with appropriate signage located nearest to the customer entrance.
Step-free, level access to the customer waiting area and service reception desk.
Accessible restroom facilities, where applicable, compliant with ADA design standards.
Clear and visible wayfinding signage with high-contrast lettering.
A service reception area designed to accommodate wheelchair users and individuals with mobility aids.
Willingness to make reasonable accommodations for clients with specific accessibility needs upon advance request.

If you require specific accommodations when visiting our facility, please contact us in advance and we will make every reasonable effort to meet your needs.

6. THIRD-PARTY CONTENT & INTEGRATIONS

Our website may include third-party content, widgets, or integrations such as online scheduling platforms, payment processors, social media embeds, map services, review widgets, and analytics tools. While we make every effort to select third-party partners who share our commitment to accessibility, we acknowledge that we may have limited control over the accessibility of content and functionality provided by external services.

We actively monitor the accessibility of third-party components integrated into our website and advocate for improvements with our vendors. If you encounter an accessibility barrier in any third-party feature on our website, please let us know and we will work to find an accessible alternative or assist you directly.

7. ONGOING ACCESSIBILITY EFFORTS

Accessibility is not a one-time project but a continuous commitment. Our ongoing efforts include:

Conducting periodic accessibility audits of our website using both automated scanning tools (such as WAVE, axe, and Lighthouse) and manual testing with assistive technologies (including screen readers and keyboard-only navigation).
Engaging qualified accessibility consultants or specialists to evaluate our website and provide recommendations for improvement, as resources allow.
Training our team members—including those responsible for web content, design, and customer service—on accessibility best practices and disability awareness.
Incorporating accessibility considerations into all new website development, design updates, and content creation from the planning stage forward.
Monitoring changes in accessibility standards, laws, and best practices and updating our website and policies accordingly.
Maintaining an accessibility feedback loop by tracking and addressing reported issues in a timely manner.

8. KNOWN LIMITATIONS

Despite our best efforts, some areas of our website may not yet be fully accessible. Known limitations currently include:

Certain legacy content, including older photographs or graphics, may not yet have complete alternative text descriptions. We are systematically reviewing and updating this content.
Some PDF documents linked from our website may not be fully screen-reader compatible. We are working to convert these documents to accessible formats or provide equivalent HTML alternatives.
Third-party embedded content (such as scheduling widgets, review platforms, or map services) may have accessibility limitations outside our direct control.
Certain interactive features or animations may not fully support all assistive technology configurations.

We are actively working to address each of these limitations and welcome your feedback if you encounter any accessibility barriers.

9. ALTERNATIVE METHODS OF ACCESS

If you are unable to access any content or feature on our website due to a disability, we are happy to provide the information or service through an alternative method. Alternative access options include:

Phone: Call us at [Your Phone Number] during business hours to schedule services, request information, obtain quotes, or receive assistance with any website function.

Email: Send us an email at [Your Email Address] and we will respond within two (2) business days with the information you need in an accessible format.

In Person: Visit our location at [Your Business Address] and our team will be happy to assist you directly.

Text/SMS: Text us at [Your Phone Number] if phone calls are not accessible for you, and we will assist via text message.

We are committed to ensuring that no individual is denied access to our services due to the inaccessibility of our digital platforms.

10. ACCESSIBILITY FEEDBACK & COMPLAINT PROCESS

We welcome and value your feedback on the accessibility of our website and services. If you experience any accessibility barriers, have suggestions for improvement, or need to file a formal accessibility complaint, please contact us using the information below:

Company:

Yakima Shine Co, LLC

Attn: Sheylynn Martinez

Accessibility Coordinator

Email:

admin@yakimashine.com

Phone:

509-902-2460

When reporting an accessibility issue, please include the following information to help us investigate and resolve the issue quickly:

A description of the accessibility barrier you encountered.
The URL or page name where the issue occurred.
The browser, operating system, and assistive technology you were using (if applicable).
Your preferred method of contact so we can follow up with you.

We will acknowledge receipt of your feedback within five (5) business days and aim to provide a substantive response or resolution within thirty (30) business days. If a resolution requires more time due to the technical complexity of the issue, we will provide you with a timeline and offer interim accommodations.

11. FORMAL COMPLAINT ESCALATION

If you are not satisfied with our response to an accessibility concern, you have the right to escalate your complaint to the following external agencies:

U.S. Department of Justice, Civil Rights Division: Responsible for enforcement of Title III of the ADA. Complaints may be filed online at www.ada.gov or by calling the ADA Information Line at 1-800-514-0301 (voice) or 1-833-610-1264 (TTY).

Washington State Human Rights Commission: Enforces the Washington Law Against Discrimination. Complaints may be filed online at www.hum.wa.gov or by calling 1-800-233-3247.

Office for Civil Rights (OCR): For complaints related to federally funded programs or services, contact the OCR through the U.S. Department of Health and Human Services at www.hhs.gov/ocr.

12. ASSISTIVE TECHNOLOGY COMPATIBILITY

Our website is designed to be compatible with the following assistive technologies and tools:

Screen Readers

Input Methods

Display Tools

JAWS (Windows)

Keyboard-only navigation

Browser zoom (up to 200%)

NVDA (Windows)

Switch access devices

High-contrast mode

VoiceOver (macOS / iOS)

Voice control (Dragon, etc.)

Screen magnification

TalkBack (Android)

Touch / stylus input

Dark mode / reduced motion

If you use an assistive technology that is not listed above and encounter compatibility issues, please contact us so we can work to improve support.

13. UPDATES TO THIS STATEMENT

This Accessibility Statement is reviewed and updated periodically to reflect changes in our accessibility efforts, website features, applicable standards, and feedback received. The “Last Revised” date at the top of this document indicates when this statement was most recently updated. We encourage you to review this statement periodically for the latest information about our accessibility commitment.